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Federal Student Aid Performance

As a results-oriented organization, Federal Student Aid strives to more effectively manage our programs and better serve our many customers. This is the motivating force behind our five strategic objectives:

  • To integrate Federal Student Aid systems and provide new technology solutions;
  • To improve program integrity to facilitate access to postsecondary education, while reducing vulnerability of the federal student financial assistance programs to fraud, waste, abuse and mismanagement;
  • To reduce program administration costs;
  • To improve human capital management; and
  • To improve products and services to provide better customer service.

Taken collectively, these objectives provide the framework for continuous improvement at Federal Student Aid, providing clear strategic direction to all of Federal Student Aid's internal and external constituencies.

Strategic Plans

Our Five-Year Plan is a statement of strategic direction providing long-term guidance, based on these core objectives.

2006-2010
2004-2008

Performance Plans

Federal Student Aid's Annual Performance Plan establishes specific tactical initiatives to achieve our strategic objectives.

2008
2007
2006
2005
2004

Performance Reports

The Annual Performance Report describes our annual tactical performance results, including the audited financial statements and our progress in meeting tactical goals established in the Annual Performance Plan.

2009
2008
2007
2006

Note: The above PDF is a large file. The separate parts of the report appear in sequence below to provide an alternate viewing/download method.

2005
2004
2003
Click here to download the Adobe PDF Reader if needed.
Last updated/reviewed November 16, 2009